Our
policies are simple at The Music Centre. We try very
hard to provide excellent customer service through the administrative
office, and work with students and families when there is
a scheduling conflict.
We
have no contract for length of instruction. We simply
ask two weeks' notice when a student wishes to stop lessons.
Many of our students study with us for years.
At
time of registration a $25 registration fee and a two-week
lesson deposit are payable, along with the lesson fees for
the month. The registration fee is non-refundable
and one-time, even if student stops and then returns no
further registration fee will be charged. The lesson
deposit pays for the last two lessons.
Additional students from the same household pay a $15 registration
fee, with a maximum of $45 per household no matter how many
students.
Any
combination of more than one weekly lesson per household
qualifies for an 8% discount in lesson fees. This
can apply to one student taking multiple lessons, or one
household with multiple students.
Payment
for lessons is monthly, due at the beginning of the month.
If
you should need to cancel a lesson we ask for 24 hours notice.
The office opens at 10:30 am Monday through Thursday.
Phone messages left by then will be considered sufficient
notice.
The
front desk handles all scheduling, billing and payments,
leaving our instructors free to concentrate solely on musical
instruction. Please notify the desk rather than your
instructor of any schedule changes.
When
a lesson is cancelled you will be charged for it, but we
will ensure the student receives a make-up lesson.
We work with you to schedule make-ups as conveniently as
possible. Make-ups can be taken right before or after
the regular lesson if there is an opening, for example.
If
a student does not come for a lesson and we have not
been notified or given enough notice, the lesson will be
charged for, and we will pay the instructor for the time.
No make-up can be offered in this case.
During
the summer months students can schedule two vacation cancellations
(with notice please) with no charge/no make-up.
All
of our instructors are working professional musicians.
From time to time lessons may be cancelled for performances.
Students have their choice of a credit or a make-up for
instructor-cancelled lessons.
Weather
cancellations: The Music Centre will close only if
hazardous road conditions exist. Every effort will
be made to give students timely notice in the event of weather
cancellations. Students have their choice of a credit
or a make-up for lessons cancelled due to weather.
